These Sales Order Terms & Conditions (“Terms”) apply to all orders placed with Martin Sign Co., Inc. (“MSC”). By approving a sales order, quote, or invoice, the customer (“Client”) agrees to be bound by these Terms.

1. Agreement

This Agreement consists of:

  •  Quote approval and  Sales Order conversion
  •  Sales Order Terms & Conditions
  • Approved artwork, drawings, and  proofs

Together, these documents form the complete and binding agreement between MSC and the Client.

If there is any conflict between these Terms and any purchase order, agreement, or document provided by the Client, these Terms shall control, particularly with respect to warranty, liability, and damages.

2. Schedule & Timeline Estimates

All production, delivery, and installation dates provided by MSC are estimates only and are not guaranteed.

MSC is not responsible for delays caused by, but not limited to:

  • Client approvals or changes
  • Material availability
  • Permitting or inspections
  • Weather or site conditions
  • Third-party vendors or utilities

Delays do not constitute a breach of contract and do not subject MSC to penalties, liquidated damages, or claims.

3. Art Proof Approval

Clients must provide written / email approval of all artwork, layouts, shop drawings, and proofs before fabrication / Production begins.

By approving proofs, the Client accepts full responsibility for:

  • Spelling and grammar
  • Layout and design
  • Colors and finishes
  • Dimensions and materials

MSC is not responsible for errors in approved proofs.
Any changes requested after approval will be considered Change Orders, billed accordingly, and may extend the project timeline.

4. Site Readiness & Installation

The client is responsible for ensuring the installation site is safe, accessible, and ready at the scheduled installation time. This includes:

  • Clear and unobstructed access to the work area
  • Structurally sound mounting surfaces
  • Permanent electrical service, if required
  • All necessary landlord or property management approvals

If the site is not ready and MSC crews are unable to complete the work, additional labor, travel, or return visits will be billed as Change Orders.

Labor and travel charges:
 $195 per hour, plus materials (if applicable).

5. Payment Terms

Orders Under $1,000

  • Full payment is due upon receipt of the invoice.

Orders Over $1,000

  • A 50% deposit is due at the time of the Sales Order invoice.
  • The remaining balance, including permit fees (if applicable), is due before installation.

6. Late Payments

Payments not received when due may accrue interest at a rate of 1.5% per month on the outstanding balance.

MSC reserves the right to suspend production or installation on accounts that are more than seven (7) days past due until payment is brought up to date.

7. Acceptance

Approval of a quote, payment of a deposit, or authorization to proceed constitutes acceptance of these Sales Order Terms & Conditions.