Many of our products are custom-made according to individual customer specifications. Depending on the type, size, quantity, materials, and construction of your signage, shipping requirements can vary. Before an order is shipped, our team may review the appropriate shipping method based on the characteristics of the order and delivery destination. For larger, heavier, fragile, or specially constructed signs, additional shipping considerations may apply.

Shipping and delivery timeframes can vary depending on the product, order
specifications, production requirements, destination, shipping method, and
other circumstances.

Custom signage may require time for:

• Design
  or artwork preparation
• Customer
  approval
• Material
  preparation
• Fabrication
• Printing
• Finishing
• Quality
  review
• Packaging
• Shipping

Because of these variables, delivery dates and estimated shipping timelines
may vary from order to order.

If you have a specific deadline for your
signage project, please let our team know when placing your order. We will
review your requested timeframe and provide information regarding the expected
production and shipping process.

Order Processing &
Production

Shipping generally takes place after the
applicable production work has been completed.

For customized products, production may begin
after required artwork, specifications, measurements, or other project details
have been confirmed.

Once production is underway, changes to an
order may be limited depending on its stage of completion.

If you have questions about the status of your
order, our support team can provide an update based on the current stage of
your project.

Shipping Address

Customers are responsible for providing
accurate and complete shipping information when placing an order.

Please carefully review:

• Recipient
  name
• Company
  name
• Street
  address
• City
• State
• ZIP
  code
• Contact
  phone number
• Any
  applicable delivery instructions

If you need to update your shipping address
after placing an order, contact our team as soon as possible.

We will review the request and determine
whether the address can still be changed based on the status of the order and
shipment.

Large or Oversized Signage

Some signs require specialized packaging or
shipping arrangements because of their dimensions, weight, construction, or
materials.

Large-format signage, dimensional letters,
illuminated signs, exterior signs, and other substantial products may require
additional handling during transportation.

For these orders, shipping arrangements may be
determined based on the specific product and delivery location.

Our team can provide additional information
regarding shipping arrangements for your project when applicable.

Tracking Information

When tracking information is available for
your shipment, it may be provided to you through the contact information
associated with your order.

Tracking availability and timing can depend on
the shipping method and carrier used for the order.

If you have not received tracking information
or have questions regarding your shipment, please contact our support team.

Inspect Your Order Upon
Delivery

We recommend carefully inspecting your
shipment when it arrives.

If you notice visible damage to the packaging
or product, please document the condition with photographs and contact Martin
Sign Company as soon as possible.

Helpful information may include:

• Order
  or invoice number
• Photographs
  of the package
• Photographs
  of the damaged product
• Description
  of the damage
• Delivery
  information
• Any
  other information requested by our team

Please
keep the original packaging and shipping materials until our team has reviewed
the situation and provided further instructions.

Damaged Shipments

We understand that unexpected issues can
occasionally occur during transportation.

If your shipment arrives damaged, contact our
support team promptly rather than attempting to repair, modify, or dispose of
the product.

Our team will review the order, shipping
information, photographs, and circumstances surrounding the issue and determine
the most appropriate next step.

The resolution will depend on the individual
circumstances of the shipment and product.

For more information regarding damaged
products and return-related concerns, please contact our support team before
sending anything back.

Delivery Delays

Shipping and delivery can occasionally be
affected by circumstances outside Martin Sign Company's control.

These may include:

• Carrier
  delays
• Severe
  weather
• Transportation
  disruptions
• Address-related
  issues
• Delivery
  restrictions
• High
  shipping volumes
• Holidays
• Unexpected
  logistical circumstances
• Other
  events affecting transportation

If a shipment is delayed, our team can help
you review the available tracking or shipping information and provide an update
where possible.

Incorrect or Incomplete
Shipping Information

If incorrect or incomplete delivery
information is provided, it may affect the delivery of your order.

If you realize that your shipping information
is incorrect, please contact us immediately.

Our team will review the order and determine
whether the information can be updated before the shipment is processed or
delivered.

Shipping Questions &
Support

If you have questions about shipping,
delivery, tracking, damaged packages, delivery timing, or your specific order,
please contact our team.

Email

sales@martinsignco.com

Our friendly team is available to review your
shipping request and provide the appropriate information based on your order.

Phone

(415)
525-3632

Monday–Friday
| 8:00 AM–5:00 PM

For a quicker response, please include your name, order or invoice number, shipping address,
and a brief description of your question.

We're Here to Help

Every signage project can have different
shipping requirements. A small office sign, a set of dimensional letters, and a
large illuminated exterior sign may require completely different packaging and
transportation arrangements.

For that reason, we review shipping questions and delivery concerns based on the
individual order and circumstances.

If you need clarification about your shipment,
simply contact our support team. We'll review the details and provide the best
available information and next steps for your order.

Email:
sales@martinsignco.com

Phone: (415) 525-3632

Hours: Monday–Friday, 8:00
AM–5:00 PM

Martin Sign Company — Custom
Signage & Professional Sign Solutions